We’ve included all delivery information below, however, if you have any questions, please drop us an email at firstname.lastname@example.org.
Orders will be dispatched within 5 working days of receipt, Monday-Friday (excluding bank holidays) and wherever possible will be dispatched within 24 hours.
We do not process any deliveries over weekends or on bank holidays. Deliveries are made between 7am and 7pm (later at busy periods). We are not responsible for delays caused by factors outside of our control. Please refer to our terms and conditions for further information in connection with events outside of our control.
FREE when you spend over £39 or £3.95 if less (mainland only)
Delivery within 5 working days from dispatch (this can be longer at busy periods such as run up to Christmas etc).
*Non Mainland Delivery including Highlands areas. Standard delivery charged at £4.95 for Standard Delivery. If unsure please check with one of our team.
If you select Next Working Day delivery in Islands or Highlands we will send via the fastest service possible but this may take 2 days.
Royal Mail Track 24 (Mainland Only*) available for £5.95* regardless of spend value.
Delivery usually next working day if ordered before 12noon (Monday to Friday only) however Royal Mail do not guarantee this. Please note orders dispatched by 12noon on a Friday will normally be delivered Monday. After this cut off, weekend orders will dispatch Monday for Tuesday delivery (bank holidays excluded).
Please note that if you miss your allocated delivery slot with DPD they will deliver to your nearest DPD collection shop. This prevents it returning to us. To avoid this if you know you will be unavailable please click through when you receive tracking information and advise of a safe place to deliver to. We cannot change this once it has been delivered to your local collection point.
For larger items i.e beds there is a £5 surcharge on all delivery methods.
It is vital to ensure you enter your correct delivery address upon ordering, and that someone is available at the property to accept your order on the day of delivery, or that a safe place is provided. If an item is returned to us after an unsuccessful delivery attempt (eg. Royal Mail will leave a card and provide options. DPD will contact you to agree how to resolve), we will contact you. If the item has been returned to us, re-delivery will be at the buyers expense for any of the following reasons:
- Incorrect address
- Nobody at the property to sign for the item
- Item uncollected from your local depot
Alternatively, you can receive a refund for the order minus all delivery costs. If you refuse a delivery after ordering and us dispatching the order, you will incur a £10 fee to cover the costs of us recovering the item (DPD) or an additional delivery charge (Royal Mail).
In the unlikely event of your order arriving damaged, incorrect or missing you must notify us immediately.
Contact Free deliveries:
- All couriers are asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and select a safe place.
- If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
- For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.
Please note that on all delivery services the timescales given are a guide. There can be things out of our control that may delay your order and we do not take responsibility for these (for example weather, traffic, lost parcels etc). However these are of course rare and we will always do anything we can to help.