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Free UK Shipping on Orders Over £35
Free UK Shipping on Orders Over £35

Delivery Information

We’ve included all delivery information below, however, if you have any questions, please drop us an email at info@treatyourdog.co.uk

Delivery Information:

Orders will be dispatched within 1 working day of receipt, Monday-Friday (excluding bank holidays) and wherever possible will be dispatched the same day.
We do not process any deliveries over weekends or on bank holidays.


Standard Delivery*:

FREE when you spend over £35 or £3 if less (mainland only)
Delivery within 2 – 4 working days from dispatch (this can be longer at busy periods such as run up to Christmas etc)
Tracked for service with courier (ie.Hermes, DPD)

Next Working Day Delivery: 

Available for £6.95 regardless of spend value

Delivery next day if ordered before 11am

(note booked on a Friday will be delivered Monday, weekend orders will ship Monday for Tuesday delivery). 

Tracked service with courier.

Email or text advising of delivery time slot. 

This service is a tracked next day service but the couriers will only guarantee delivery within 2 working days. At peak times this could be more likely. Please only contact us if you have not had delivery after 2 working days. 

*Non Mainland Delivery is charged at £4.95 for Standard Delivery

DUE TO EXCEPTIONAL DEMANDS ON COURIERS DURING THIS BUSY BLACK FRIDAY/CHRISTMAS PERIOD, SOME ORDERS MAY BE DELIVERED LATER THAN EXPECTED

Undelivered items:

It is vital to ensure you enter your correct delivery address upon ordering, and that someone is available at the property to accept your order on the day of delivery, or that a safe place is provided. If an item is returned to us after an unsuccessful delivery attempt (eg. Hermes will attempt 3 times then return to us), we will contact you. If the item has been returned to us, re-delivery will be at the buyers expense for any of the following reasons:

  • Incorrect address
  • Nobody at the property to sign for the item
  • Item uncollected from your local depot


Alternatively, you can receive a refund for the order minus the original delivery costs.

Please note that on all delivery services the timescales given are a guide. There can be things out of our control that may delay your order and we do not take responsibility for these (for example weather, traffic, lost parcels etc). However these are of course rare and we will always do anything we can to help.