Skip to content

Delivery Information

We’ve included all delivery information below, however, if you have any questions, please drop us an email at info@treatyourdog.co.uk

COVID-19 DAILY UPDATED DELIVERY STATUS:

  • WE ARE DISPATCHING ORDERS ON TIME
  • DELIVERIES ARE 99% RUNNING TO TIME 
  • ALL DELIVERIES MADE ARE CONTACT FREE. SEE LOWER DOWN THE PAGE FOR DETAILS.

Delivery Information:

Orders will be dispatched within 2 working days of receipt, Monday-Friday (excluding bank holidays) and wherever possible will be dispatched the same day.
We do not process any deliveries over weekends or on bank holidays. Deliveries are made between 7am and 7pm (later at busy periods).


Standard Delivery*:

FREE when you spend over £39 or £3.95 if less (mainland only)
Delivery within 2 - 5 working days from dispatch (this can be longer at busy periods such as run up to Christmas etc)
Tracked for service with courier 

Next Working Day Delivery (with 1 hour delivery slot)

Available for £5.95* regardless of spend value

Delivery next day if ordered before 2pm

(note: orders on a Friday will be delivered Monday, weekend orders will ship Monday for Tuesday delivery). 

DPD Tracked service.

*This service is for Mainland addresses only.

Email or text advising of a one hour delivery time slot. This will arrive the morning of your delivery day.

This service is a tracked next day service but the couriers will only guarantee delivery within 2 working days. At peak times this could be more likely. Please only contact us if you have not had delivery after 2 working days. 

 

*Non Mainland Delivery is charged at £4.95 for Standard Delivery

International Deliveries:

Available for £11.95 up to a maximum order value of £100.

This covers mainland Europe and Ireland including Spain, France, Italy, Netherlands, Portugal and Germany. Select Europe Delivery at checkout. 

The timescale is dependent on the country and can be confirmed on ordering. 

For other countries please get in touch for a quote. 


Undelivered items:

It is vital to ensure you enter your correct delivery address upon ordering, and that someone is available at the property to accept your order on the day of delivery, or that a safe place is provided. If an item is returned to us after an unsuccessful delivery attempt (eg. Hermes will attempt 3 times then return to us. DPD will contact you to agree how to resolve), we will contact you. If the item has been returned to us, re-delivery will be at the buyers expense for any of the following reasons:

  • Incorrect address
  • Nobody at the property to sign for the item
  • Item uncollected from your local depot


Alternatively, you can receive a refund for the order minus all delivery costs.

Courier deliveries (updated April 2020):

  • All couriers are asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and select a safe place.
  • If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
  • For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.

Please note that on all delivery services the timescales given are a guide. There can be things out of our control that may delay your order and we do not take responsibility for these (for example weather, traffic, lost parcels etc). However these are of course rare and we will always do anything we can to help.