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Free UK Delivery With Orders Over £39 Terms & Conditions Apply
Free UK Delivery With Orders Over £39 Terms & Conditions Apply

Terms & Conditions

1. About us

1.1 Company details. Treat Your Dog North West Limited (company number 14216770) (we and us) is a company registered in England and Wales. Our registered office and trading address is at Old Hall Farm Hall Lane, Rainhill, Prescott, Merseyside, L35 6NP. Our VAT number is 419145793. We operate the website

1.2 Contacting us. To contact us telephone our customer service team at 0151 447 0135 or email us at How to give us formal notice of any matter under the Contract is set out in clause 14.2.

2. Our contract with you

2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.

2.2 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3 Language. These Terms and the Contract are made only in the English language.

3. Placing an order and its acceptance

3.1 Placing your order. Please follow the onscreen prompts to place an order (Order). Each Order is an offer by you to buy the goods specified in the Order (Goods) subject to these Terms.

3.2 Correcting input errors. Our Order process allows you to check and amend any errors before submitting your Order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your Order and any specification submitted by you is complete and accurate.

3.3 Acknowledging receipt of your Order. After you place an Order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 3.4.

3.4 Accepting your Order. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.

3.5 If we cannot accept your Order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your Order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

4. Our goods

4.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

4.2 The packaging of your Goods may vary from that shown on images on our site.

4.3 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

5. Return and refund

5.1 You have a legal right to change your mind about your purchase and receive a refund or exchange in accordance with the conditions set out below.

5.2 Subject to clause 5.3, 5.4 and 5.5 below:
(a) you may cancel the Contract and receive a full refund (not including any standard delivery charges), if you notify us within 14 days of the date you receive the Goods.
(b) you may exchange your purchase providing that you notify us within 14 days of the date you receive the Goods.

5.3 You may not change your mind and request a refund or exchange in respect of:
(a) goods that have been delivered and received more than 14 days prior to you requesting a refund/ exchange;
(b) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(c) goods that have been used; soiled or damaged;
(d) goods that are not returned in their original packaging with their original tags;
(e) goods that are made to your specifications or are clearly personalised; and
(f) goods which become mixed inseparably with other items after their delivery.

5.4 If you want to cancel the Contract or exchange the Goods you must:
(g) return the Goods to us within 14 days of the date you receive the Goods;
(h) return the Goods at your own cost, unless and we offer a free return, to Treat Your Dog North West Limited, Old Hall Farm, Hall Lane, Rainhill, L35 6NP;
(i) return the Goods unused in their original packaging;
(j) include the original paperwork and/or returns note, detailing the reason for the return and if you wish to exchange the Goods for a difference size the reason for the return.

5.5 We reserve the right to reject any Goods not returned in a resaleable condition.

5.6 Sale or clearance items may be exchanged only.

5.7 You remain liable for all delivery charges in connection with any exchange or return.

5.8 You remain the owner and are responsible for the Goods until such time as we accept delivery.

5.9 We will refund you within 14 days of receiving the Goods back from you and will refund you by the method you used for payment. We won’t charge you for the refund.

5.10 You can email us at or contact our Customer Services team by telephone on 0151 447 0135 or by post to Treat Your Dog North West Limited, Old Hall Farm, Hall Lane, Rainhill, L35 6NP. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation/ exchange notice by email or by post, then your notice is effective from the date you send us the email or post the letter to us.

5.11 Please see our returns page Returns Policy Information : Treat Your Dog for our returns address, printable returns labels and information about our authorised carrier and how to arrange a return.

6. Delivery, transfer of risk and title

6.1 We will contact you with an estimated delivery date, which will normally be within 5 days after the date of Dispatch Confirmation.

6.2 We do not process any deliveries over weekends or on bank holidays. Deliveries will normally be made between 7am to 7pm (although may be later during busy periods).

6.3 Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 (Events outside our control) for our responsibilities when this happens.

6.4 Delivery is complete once the Goods have been delivered at the address for delivery set out in your order and the Goods will be at your risk from that time.

6.5 You own the Goods once we have received payment in full, including of all applicable delivery charges.

6.6 If we fail to deliver the Goods, our liability is limited to the cost of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

7. No international delivery

7.1 Unfortunately, we do not deliver to addresses outside the UK.

7.2 You may place an order for Goods from outside the UK, but this order must be for delivery to an address in the UK.

8. Price of goods and delivery charges

8.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 8.5 for what happens if we discover an error in the price of Goods you ordered.

8.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

8.3 The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

8.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your Order. To check relevant delivery charges and time periods, please refer to our Delivery Information page [Delivery Information : Treat Your Dog].

8.5 We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the Goods' correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and
(b) if the Goods' correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing. However, if we mistakenly accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

9. How to pay

9.1 You can pay for Goods using a debit card, credit card or by Paypal.

9.2 Payment for the Goods and all applicable delivery charges is in advance. We take payment as soon as you place your Order.

10. Manufacturer's guarantee

Some of the Goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Goods.

11. Our warranty for the goods

11.1 The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.

11.2 We provide a warranty that on delivery the Goods shall:
(a) subject to clause 11.4, conform in all material respects with their description; and
(b) be free from material defects in design, material and workmanship;
(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
(d) be fit for any purpose held out by us.

11.3 Subject to clause 11.4, if:
(a) you give us notice in writing within 14 days of receipt of the Goods that some or all of the Goods do not comply with the warranty set out in clause 11.2;
(b) we are given a reasonable opportunity of examining the Goods; and
(c) we ask you to do so, you return the Goods to us at your cost, we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

11.4 We will not be liable for breach of the warranty set out in clause

11.2 if:
(a) you make any further use of the Goods after giving notice to us under clause 11.3;
(b) the defect arises as a result of us following any drawing, design or specification supplied by you;
(c) you alter or repair the Goods without our written consent;
(d) the defect arises as a result of fair wear and tear, damage caused by any animal, wilful damage, negligence, or abnormal storage or working conditions; or
(e) the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

11.5 We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 11.2 to the extent set out in this clause 11.

11.6 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

11.7 These Terms also apply to any repaired or replacement Goods supplied by us to you.

12. Our liability: your attention is particularly drawn to this clause

12.1 References to liability in this clause 12 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

12.2 We only supply the Goods for consumer use, and you agree not to use the Goods for any resale purposes.

12.3 The Goods are to be used for their intended use only. We accept no responsibility or liability for damage or harm caused because Goods have not been used in accordance with this Contract.

12.4 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) any other liability that cannot be limited or excluded by law.

12.5 Subject to clause 12.2, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Goods.

12.6 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

13. Events outside our control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

13.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

14. Communications between us

14.1 When we refer to "in writing" in these Terms, this includes email.

14.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.

14.3 A notice or other communication is deemed to have been received:
(a) if delivered by hand, at the time the notice is left at the proper address;
(b) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
(c) if sent by email, at 9.00 am the next working day after transmission.

14.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

14.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

15. GDPR

15.1 We use your personal data in accordance with our Privacy Policy.

16. Complaints

16.1 Our customer service team will do their best to resolve any problems you have with us or the Goods.

17. General

17.1 Assignment and transfer.
(a) We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

17.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

17.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

17.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

17.6 Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.