Skip to content
Free UK Delivery With Orders Over £39

Terms & Conditions

Terms & Conditions

You are required to accept the terms and conditions of use set out in this notice in order to use our site and to purchase any products thereon. If you are not prepared to agree to these terms then you must immediately leave this website and you may not use or access our services.

You must read carefully, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy.


You do not have to register with us in order to browse our website; however, you will need to become a registered user in order to make a purchase via our website.

You are responsible for all information provided during this registration, and all data provided shall be up to date, true and accurate in all respects, and you agree to notify us immediately of any changes to such information. If any of your personal information changes, you can email us these changes on or via the ‘My Account’ Section once logged on.

Descriptions and Product Information

Products displayed on this website are available whilst stocks last. We have made every effort to reflect product colours as accurately as possible in the photos. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

Postage & Delivery

If you are making a purchase from outside the European Union you will be responsible for paying any local sales tax or import duties arising at the delivery destination, which are not included in the price of the products.

Prices are quoted are exclusive of postage and packing, which will be charged at our standard rates as outlined on our ‘Delivery’ page. These costs will be added at checkout.

If for any reason there is a delay in your order, we will notify you as soon as possible, and you be given the option to cancel your order and a full refund issued.

TreatYourDog reserves the right at all times and at our sole discretion to refuse any orders.

You may cancel an order with us anytime prior to dispatch; if your order has already been dispatched, you will need to follow our returns procedure, as outlined on our ‘Delivery and Returns’ Page.

All delivery times are estimates and we will not, under any circumstances, be liable for any delay in meeting such delivery times.

In certain circumstances, a signature may be required upon delivery.

We must wait 15 working days (from the due date of delivery) before issuing replacements as our couriers do not consider an item as lost until 15 working days have elapsed. All couriers allow 15 working days for items to be returned to the sender.

Use & Indemnity

You acknowledge that you are responsible for all communications sent via or to this website and agree your use of this website for private, proper and lawful purposes only.

You will not carry out any act or omission or procure any act or omission which would damage, delay, interrupt or impair the use of this website or its software.

Cause any illegal, offensive, defamatory material to be placed on or associated with this website.

Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right, or cause any inconvenience to TreatYourDog, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam').

In the event that you breach any of these conditions, you will indemnify and keep indemnified TreatYourDog, its parent, subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.

You agree to indemnify and hold us and our affiliates and agents and our and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.

Copyright & Trademarks

Our trade marks include the TreatYourDog and name and logo
These trademarks may be in use and/or registered in more than one country and your use and access of our website does not give you any rights to use our trade marks.

All other trade marks, including the Snuggle Puppies & Snuggle Kitties name are the property of their respective owners.

All content included on this website (including, without limitation, the trade marks of, logos, graphics, text, photos, designs, logos, icons, images, data and software) is the property of TreatYourDog, its affiliates and licensors and as such is protected by international and UK copyright and other intellectual property laws.

Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of this website except in accordance with this agreement.

We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the website or refuse to provide our services to you without notice if:

You are in breach of any part of this agreement.

We cannot, for any reason, verify or authenticate any information you provide to us.

We believe that your actions may cause legal liability for us, you, or any other user.


Any notice, which we are required to give to you regarding the services, may be sent, at our discretion, either by e-mail or first class-post to the address provided by you on registration (or as amended from time to time).

Unless otherwise explicitly stated, notices to us must be sent by registered mail to:

TreatYourDog, Hey Farm, Cross Lane, Warrington WA3 7AP

Notices sent by e-mail are deemed to be received by yourself 24 hours after an e-mail is sent unless we receive a failure notice that the e-mail address is invalid is received. Registered mail and first class-post will be deemed received 3 days following the date of mailing.


This Agreement sets forth the entire understanding and agreement between us.

We may amend this agreement at any time by posting an amended agreement on our website. Any amended agreement will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting.

Nothing in this agreement shall create or be construed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

You cannot assign this agreement but we may assign it at our sole discretion.

Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.

Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

Governing Law

These terms of use are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from English law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of our website and services.